Service Terms & Conditions

Welcome to Woo’s Electrical LLC. By scheduling a service or allowing our technician to begin work, you (the customer) agree to the following terms and conditions.

1. Limited Warranty

• Labor: All labor is warranted for three (3) months from the date of service.
• Parts: Component warranties are provided by the manufacturer. Coverage varies by brand and part type, typically ranging from 30 days to one year.

2. Payment Terms

Payment is due in full upon completion of service unless prior arrangements have been made.

• Delinquent Accounts: Balances unpaid after 30 days are subject to an 18% APR interest charge. If you anticipate a delay in payment, please contact our office immediately to discuss financing options.
• Additional Fees: A $25 fee applies to all returned checks or dishonored credit card payments.
• Collection Costs: The customer agrees to pay all necessary collection costs, including reasonable attorney’s fees, should legal action be required to recover unpaid balances.

3. Cancellations & Rescheduling

We value our technicians’ time and our customers’ schedules. We require a minimum of 48 hours’ notice to cancel or reschedule an appointment. Untimely cancellations may be subject to handling or return charges.

4. Non-Refundable Diagnostic Fee

A non-refundable Diagnostic Fee is charged for all non-warranty service visits. This covers travel and the technician’s professional assessment.

• The fee is due regardless of whether you choose to proceed with the recommended repairs.
• The Diagnostic Fee is separate from, and in addition to, any labor or part costs.
• For visits involving multiple appliances, a separate Diagnostic Fee applies to each unit assessed.

5. Right to Refuse Service

To ensure a professional and safe environment, Woo’s Electrical LLC reserves the right to refuse or terminate service at the technician’s discretion. In these cases, a standard service fee will still apply. Reasons for refusal include, but are not limited to:

• Unsafe, unsanitary, or inaccessible work environments.
• Disrespectful, threatening, or belligerent behavior.
• Presence of illegal substances or customers under the influence of drugs/alcohol.
• History of non-payment for past services.
• Inappropriate attire on the premises.

6. Appliance Moving Waiver

Moving appliances carries inherent risks to the unit and the surrounding property (flooring, cabinetry, countertops, etc.).

• Our technicians are not required to move appliances.
• If a technician agrees to move an appliance at your request, you agree to release Woo’s Electrical LLC and the technician from any and all liability regarding damages that may occur during the process.

7. Installation Terms & Conditions

Scope of Standard Installation

Our standard fee covers the removal or installation of an appliance provided no modifications to cabinetry, flooring, or existing fixtures are required. This does not include the repair or modification of gas, water, or electrical systems (e.g., valves, junction boxes, or dryer vents).

Customer Responsibilities

It is the customer’s responsibility to ensure all utility systems (gas, water, electric, drainage) meet local building codes and are ready for connection. We do not verify code compliance.

Additional Costs

Failed Installation: If an installation cannot be completed because the site was not properly prepared, a standard service call fee will be charged.

Materials: Quoted fees do not include parts like vent hoses, water lines, or gas fittings.

Labor: An additional charge applies for installations requiring two technicians (e.g., stacked units or wall ovens).